Financial Aid for Student Living Expenses

  • For information on part-time off-campus employment, please call the Career Development Center at 04-22840237.
  • For information on part-time on-campus jobs, check and apply for available positions on department notice boards.
  • Financial Aid for Student Living Expenses: Service burden imposed by the administrative disposition.

Introduction

  • On-campus service learning: Providing daily services to NCHU in exchange for Financial Aid for Student Living Expenses. It is not a part-time job and therefore not subject to regulations regarding labor/health insurance and minimum wage. Financial Aid for Student Living Expenses is granted by your instructor based on your performance. Please do not apply if your objective is to earn a living rather than to fund your studies.
  • How to apply:
    • General applications: NCHU Single Sign On System → Student Affairs System → Financial Aid for Student Living Expenses Application. Once you have completed your application online, your service-learning unit will notify you in due course. Your information will be kept on file until the end of the year, by when you must re-apply if you have not yet been employed. For instance, if you applied on July 1, 2018 but were not employed as of December 31, 2018, you must re-apply online starting January 2, 2019.
    • Secured spot: Applications for the following year open every October. Go to: NCHU Single Sign On System → Student Affairs System → Financial Aid for Student Living Expenses Application. Please submit the following to the Student Life Division within 5 days after: proof of household income (student and parents), a photocopy or electronic file of household registration, academic transcript from the final full semester at your previous school (transfer and first-year students only). These documents will be returned after verification.
  • Eligibility
    • Only NCHU students are eligible. Priority will be given to students from low-income families or with financial hardship.
    • Students may not apply if they are:
      • a. Suspended, withdrawn, or transferred out from NCHU
      • b. In extension/in-service, credit-based, industrial master’s, or distance learning programs.
    • Students from families with an annual household income under NT$700,000 and an average grade of 60 points or above in the previous semester may apply for a secured spot, which is dependent on the annual budget. Priority will be given to students from low-income families or with the higher grades if the annual household income of the two is the same. Taiwanese students without a household registration may not apply for a secured spot.
    • Annual household income includes those of the following:
      • a. Student, parent or legal guardian, and spouse (if married)
      • b. Others can be excluded in the event of separation, loss of contact, domestic violence, or criminal conviction involving the student’s spouse, parent, or legal guardian.
  • Secured spots are limited each year. Priority will be given to students from low-income families.
  • On-campus service learning expires on January 31 for graduates of the first semester and July 31 for the second.
  • Service learning are up to 8 hours per week and 30 hours per month. Students will serve one unit only. A student disqualified for insufficient hours or unsatisfactory performance will be recorded and taken into consideration for re-application in the following year.

Verification and Payment

  • Process: At the end of each month, each unit completes online verification and payment to facilitate the issuance of Financial Aid for Student Living Expenses by the responsible unit.
  • Payment for services in the previous month will be remitted into the student’s bank account around the 10th of every month or a later day after a long weekend. The process is as follows: Student Life Division sorts and compiles data → Administrative officers (unit → first-level supervisor → Cashier Division → Accounting Office → President) approve and sign → Accounting Office issues payment request to Cashier Division → Cashier Division notifies Chunghwa POST or other banks for remittance.

Applicable Regulations

Telephone Etiquette for Service Learning Students

Basics

  • Answer a call within 3 rings.
  • Explain complete, concise, and correct answers in detail; if none, provide a reason or find a co-worker; avoid indifference which may lead to undesirable consequences.
  • Always hang up after the caller.
  • Answer with a smile to maintain a positive and friendly tone for a good first impression.
  • Take note of the caller’s unit/organization, name, phone number, and purpose before repeating for confirmation.
  • Actively listen and give brief, polite responses (e.g., “okay,” “sure,” “yes”) to show that you are engaged.
  • Say “please” and “thank you,” or apologize as necessary.
  • Handling complaints: mind your tone, empathize, and express that the unit takes their problem very seriously. Transfer an unresolvable call to a co-worker (if unavailable, ask the caller to leave their unit/organization, name, phone number, etc.)
  • Do not eat, drink, or chat while on the call.
  • Do not call during lunch or breaks unless for emergencies.
  • Greet callers by their title and speak in a proper tone.
  • End each call politely with “thank you,” “goodbye,” or “you’re welcome.”

Examples

  • Answer with a greeting
    Example: “Good morning! Thank you for calling XYZ office. This is your name speaking. How may I help you today?”
  • If you did not answer the call by the third ring, be sure to apologize up front. Example: “Good morning! Thank you for calling XYZ office. I’m sorry to keep you waiting. This is your name speaking. How may I help you today?”
  • When a caller is looking for someone (Staff A):
    Example: “Who may I ask is calling?......Please hold, I’ll check to see if they’re available.”
    When Staff A is available to take the call:
    Example: “Please hold while I transfer your call.”
    When Staff A is on another call:
    Example: “I’m sorry, Staff A is currently on another call. If you could leave me your contact details, I’ll have them call you back. Or is there anything I can do for you?”
    When Staff A is out of the office:
    Example: “I’m sorry, Staff A is out of the office at the moment. If you could leave me your contact details, I’ll have them call you back. Or is there anything I can do for you?”
    If Staff A is on leave (business trip or statutory holidays):
    Example: “I’m sorry, Staff A is currently on leave. If you could leave me your contact details, I’ll have them call you back when they return. Or is there anything I can do for you?”
  • End phone calls with “Thank you for your call today. Goodbye!”
  • When an instructor asks you to make a call to a certain office:
    Example: “Good morning! This is your name speaking. May I please speak to Mr./Mrs. name of the person.”
  • When answering a call about another office:
    Example: “I’m sorry, the ABC office is in charge of this matter. Let me give you their number…”
  • When answering a misdialed call:
    Example: “I’m sorry, this is the XYZ office, not the ABC office. Would you like me to give you the ABC office’s number? ...Certainly, I’ll do that for you, please hold. The number is _____. Thank you for your call. Have a nice day!”
  • When you must put the caller on hold:
    Example: “I’m sorry, reason, would you mind if I place you on a brief hold?” Place on hold if the caller agrees; otherwise, say “Certainly, then to keep you from waiting, could you leave me your contact details and I’ll call you back?”
  • Transfer unresolvable complaints to a co-worker (Staff B):
    Example: “I’m very sorry, Staff B is out of the office today. If you could leave me your contact details, I’ll have them call you back.”